Delegate FAQs

To help you get ready and feel confident during your stay, we’ve put together answers to some of the questions we hear most often.

A. Airport Questions

1. How do I know which terminal I’ll arrive at—in Terminal 1 or Terminal 2?

Your flight ticket clearly states your terminal. You can also check your flight info on the Incheon International Airport’s website if you want to double-check.

2. Will I find the WEA Information Desk easily?
  • At Terminal 1, after you exit through Exit E, you’ll see friendly volunteers wearing yellow vests. The information booth is at Position 30.
  • At Terminal 2, volunteers in yellow vests will greet you near Exit A, but note there’s no separate booth there. They’ll assist you right there at the exit.
3. When is the WEA Information Desk open?

It’s open from 8:00am to 10:00pm on Saturday, October 25 and Sunday, October 26.

4. Why do I need to stop by the WEA Information Desk?

This is where you’ll pick up your pre-paid travel card (T-Money) and name tag. And volunteers will be able to answer any questions you may have and guide you in your onward journey to your hotel.

The stored value on the T-Money card is sufficient for travel from the airport to the hotel via limousine bus, daily return trips to SaRang church, and the return trip from the hotel to the airport.

5. What if I arrive before or after the desk’s open hours?

If you get here before October 25, you’ll need to make your own way to your hotel. If you arrive from October 27 onwards, you’ll get individual guidance based on your arrival time.

For those who are arriving outside these hours, please make arrangements with the planning team to receive your name tags as well as your T-Money card. Unfortunately, we are unable to reimburse you for any travel costs incurred before you receive your T-Money card.

6. Can I head to my hotel on my own after visiting the desk?

Absolutely! Just be sure to get to your hotel in time for check-in.

B. Currency Exchange

7. Should I exchange money before I arrive?

Credit cards work pretty much everywhere in Korea, so it’s not essential to exchange lots of cash. However, because topping up your T-money card needs cash (Korean won), it’s smart to bring a small amount of local currency just in case.

8. Where’s the best place to exchange money?

Your easiest option is to exchange Korean won at the bank counters inside Incheon Airport after you arrive.

C. Transportation and T-Money Card

9. How do I get from the airport to my hotel?

You’ll get a T-money card at the Welcome Booth, and our helpful volunteers will show you how to reach your hotel. Be sure to follow the transport instructions specific to your hotel provided at the booth.

10. Why is my T-money card loaded with 56,000 KRW?

This amount covers a round-trip airport limousine bus fare plus about five round trips between your hotel and Sarang Church. Your actual travel needs may vary, and you may need to add more funds yourself.

11. What if I lose my T-money card?

Unfortunately, lost cards can’t be replaced. You’ll need to buy a new one with cash at convenience stores like CU or GS25. To keep your card safe, it’s best to store it in your badge holder—bonus: you can tap the entire badge holder when using the subway!

12. How do I get from my hotel to the church?

Your hotel will give you detailed directions, and volunteers in yellow jackets will be there to help. On the first day, volunteers will even accompany you to the church. We recommend traveling in pairs or groups for safety and peace of mind.

13. How do I get back to Incheon Airport at the end of the Assembly?

You’ll be responsible for arranging your own transport. Check the airport bus schedule with your hotel ahead of time, leave plenty of time for travel, confirm your terminal (T1 or T2), and make sure your T-money card has enough balance.

D. Emergencies

14. Who do I call in an emergency?

For police assistance, dial 112. For an ambulance, dial 119. English-speaking services are available.

15. Who do I contact if I need help?

Use the official SOC hotline: +82-10-8190-1027. This is text message only (SMS or WhatsApp), and you’re welcome to write in your own language. SMS is preferred so lines stay open for urgent matters. Usually, we’ll reply within an hour.

16. What if I feel sick during the Assembly?

There will be a medical room available on the B2 level (South side) of the church for basic care. If you need more advanced treatment, we’ll help you get to a clinic or hospital. For help outside of these hours, contact the SOC hotline.

E. Travel and Emergencies

17. Do I need travel insurance?

It’s not mandatory, but we highly recommend it. It can be a real lifesaver if you get sick or have an accident while abroad.

18. What should I pack?

Bring a power bank (charging options at the church are limited), earphones (for interpretation apps), and any medicine you regularly take.

19. Which apps are useful in Korea?
  • Naver Map: Best for getting around.
  • KakaoTalk: The main messenger app here, with auto-translation features.
  • Google Maps: Limited coverage in Korea — not as reliable.

F. Weather and Clothing

20. What’s the weather like during the Assembly?

Expect pleasant days around 19–20°C (66–68°F), but mornings and evenings can be cooler (around 10–11°C/50–52°F). Pack a light jacket or long-sleeved shirt just in case. Check the weather forecast close to your travel date for updates.

G. Accommodation

21. How do I register when I arrive in Korea?

You can register at one of these three spots:

  • At the airport on October 25-26
  • At your assigned hotel
  • At Grace Chapel (B5 level) by 7:45am on Monday, October 27
22. When will I know which hotel I’m staying at?

We’re finalizing hotel assignments now. Once assigned, changes aren’t possible. Most hotels will be 10–30 minutes from the church.

23. Can I check in early or stay longer?

We can’t arrange this, so please contact your hotel directly if you want to request early check-in or extend your stay. Expect rates around USD $150-200 per night at most assigned hotels.

H. Daily Life

24. Is Wi-Fi easy to find?

Yes! Free Wi-Fi is common across Korea, and all hotels provide it. During the Assembly, the church will have a special Wi-Fi network—details will be given onsite.

25. Is the minibar in my hotel room free?

Bottled water is free. Other drinks and snacks in the minibar are your own expense.

26. Where can I get tourism info?

SOC doesn’t provide sightseeing services, but you can find lots of info online or at local tourist information centers.

27. Can I use my mobile phone and SIM card in Korea?

Most international mobile phones will work in Korea, but it’s best to check with your local provider about roaming charges. Alternatively, you can purchase a local SIM card or rent a portable Wi-Fi device at the airport for convenient internet access.

28. Is public drinking water safe to drink?

Tap water in Korea is safe to drink, but many people prefer bottled water, which is widely available at stores and hotels.

29. What electrical plug and voltage are used in Korea?

Korea uses Type F plugs (two round pins), and the voltage is 220V at 60Hz. Please bring an appropriate adapter and voltage converter if needed.

I. At the Church

30. Can I leave my luggage at the church?

Yes! There will be a temporary luggage storage area on the 1st floor North Lobby. Keep your claim tag safe to retrieve your bags.

31. Is there a quiet place for prayer?

Absolutely. Room 503 on the 5th floor (Family Center, North Wing) will be open for personal prayer—a quiet space to reflect.

32. What if I run into problems during the Assembly?

You can ask for help via the WEA chatroom, call or text the SOC hotline, or visit the Situation Room on the 4th floor North Wing.

33. What if I lose something?

Contact the SOC hotline with details. People in Korea usually don’t move lost items, so your belongings are often easy to recover.

J. Program and Services

34. Is there a program for our time together?

Yes! You can see that here and download a copy too if you wish.

35. When do we get the participant guidebook?

On Monday, October 27, before 7:45 a.m., at Grace Chapel (B5 level). The conference bag will include the guidebook and other materials, so travel light that morning.

36. Will there be language help at the info desks?

Yes! With attendees from many countries, multilingual interpretation systems will be ready to assist you in your language.

37. Will restrooms be crowded?

Around October 27-28, we expect about 7,000 attendees, so some crowding is likely. If main restrooms are busy, please try facilities on other floors. Also, escalators may get busy; stairways are a good option.

38. Are seats assigned at main gatherings?

Seating is free at Grace Chapel (B5) for WEA members. But from Monday afternoon (Oct 27) through Tuesday (Oct 28) at the Main Sanctuary, WEA participants will have a reserved seating area. Please sit in your assigned zone.

39. Will vegetarian meals be available?

Yes, but only for those who registered in advance. You can pick them up at the designated station during meal times. Unfortunately, vegetarian options can’t be provided without prior registration.

40. What if I don’t want my photo or video taken?

Let us know ahead of time or ask at the info desk, and we’ll mark your name tag lanyard to respect your privacy. Thanks for helping us avoid any issues during photography or filming.

K. Korean Culture Tips

41. What should I know about Korean culture?
  • Stand on the right side of escalators to leave the left side open for others to pass.
  • Always line up politely in subways, buses, restrooms, and other public spots.
  • Keep your voice down in crowded places—it’s considered polite.
  • Use honorific titles, especially when addressing pastors (e.g., Pastor Kim).
  • When greeting, a slight bow is appreciated. When giving something, use both hands as a sign of respect.
  • Food and drinks are not allowed inside the Main Sanctuary (B4), and please refrain from moving around during worship services.
  • You can read some more about the basics of Korean etiquette here.

Questions? Need help?

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We accept messages in your native language.